SUCCESS
is within reach.
Customer Service Training
Customer Service Training
Customer Service Training That Turns Frustrated Customers Into Raving Fans
Proven, high-energy customer service training for front-line teams. 1-hour keynotes to 12-week transformations that boost satisfaction scores and reduce churn.
Deliver Service So Good, Customers Never Forget You
Practical, fun, immediately usable training that transforms ordinary customer interactions into loyalty-building moments.
Your customers don't want "good" service - they want to feel heard, valued, and delighted.
We teach your team exactly how to do that - every single time.
Training Formats
Pick What Fits Your Team
All sessions delivered with a proven mix of short video clips, interactive polls/quizzes, live role-play practice, and instant feedback - because adults learn by doing, not by listening to slides.
1
60-Minute Power Session / Lunch & Learn / Virtual Keynote
Perfect energizer for all-hands, conferences, or quarterly kick-offs.
2
Half-Day (2-4 hour) Interactive Workshop
In-person, high-energy deep dive with role plays and real scenarios from your business.
3
12-Week Service Excellence Transformation
One hour per week, live virtual or in-person).
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Complete culture shift with measurable CSAT/NPS lift. Includes weekly participant guide and accountability challenges.​
What Your Team Will Master
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How to read customer emotions in under 10 seconds
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The 4-step empathy formula that instantly defuses upset callers
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Exactly what to say (and never say) in the toughest situations
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Turning complaints into comeback stories and referrals
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Phone, email, chat, and in-person techniques that actually work
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Customer journey + empathy mapping so every touchpoint feels personal
Bonus Tools Every Participant Receives
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Pocket-sized "Cheat Sheet" of magic phrases
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Fill-in-the-blank Participant Guide with all frameworks and scripts
Who This Is Perfect For
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Call center and contact center teams
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Front-desk, concierge, and retail staff
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Field technicians and service teams
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Any employee who interacts with customers (even internal customers!)
Ready to Raise Your Service Game?
Let's talk about where your scores are today and where you want them tomorrow.
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Contact us today:
info@igniteexcellencegroup.com l (803) 339-3015